Right of Withdrawal – Return & Refund Policy
DYYXON
SALES COUNTRIES: United States & Canada
CUSTOMER SERVICE E-MAIL: sales@dyyxon.com
CUSTOMER SERVICE TELEPHONE: +1 346 506 4664
COMPANY ADDRESS: Google Maps
11727 Glenway Drive, Houston, Texas 77070, United States.
Return and Refund Conditions
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
If you would like to return your order, please contact us at sales@dyyxon.com within the 30-day window. We will provide detailed instructions on how and where to send your return.
Return Costs
You, the customer, are responsible for return shipping costs.
Exception: If the item is defective or incorrect, Dyyxon will cover the return shipping costs.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed within 10 business days
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Funds will be issued to your original payment method
Please note:
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Original shipping costs are non-refundable
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It may take additional time for your bank or credit card company to process and post the refund
Do You Charge a Restocking Fee?
No, we do not charge a restocking fee.
Return Conditions
We accept returns for:
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Items in original, unused condition, and
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Defective products
We do not accept returns if:
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Items show signs of use or wear
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Items are not in original condition or missing parts
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More than 30 days have passed since delivery
Damage During Shipping
If your item arrives damaged:
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Please document the damage upon delivery
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Notify us within 24 hours at sales@dyyxon.com
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Include photos and a brief description of the damage
We will help process a shipping claim and arrange for a replacement or refund if necessary.
Do You Provide a Return Label?
We do not provide a return label by default.
However, for defective or incorrect items, a prepaid return label will be provided at no cost to you.
Delayed or Missing Refunds
If you haven’t received your refund:
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Check your bank account
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Contact your credit card provider
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If the issue persists, reach out to us directly at sales@dyyxon.com
Exchange Policy
We do not offer direct exchanges.
If you are not satisfied with your item, please return it for a refund and place a new order.
Where Can I Return My Order?
All returns must be sent by mail.
We do not offer in-person or in-store returns.
Can I Change My Delivery Address?
Yes — if your order hasn’t been shipped yet, we can update your shipping address.
Please contact us within 24 hours of placing your order.
Cancellations
You can cancel your order free of charge before it has been shipped.
To cancel, please provide your order number and contact us within 24 hours of placing your order:
📧 Email: sales@dyyxon.com
📞 Phone: +1 346 506 4664
Need Help?
If you have any questions about our return or refund policy, we’re happy to help.
Customer Service Hours:
Monday to Friday: 8:00 AM – 6:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
Saturday and Sunday: 10:00 AM – 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
We respond to all inquiries within 24 hours.
